Warranty & Service

Warranty Claim

Customer Details

Company*

Address

Inverter Details

Inverter Model (e.g. PV 5KTL – D1/G2P):

Inverter serial number (on inverter’s side sticker):

Wi-Fi Module serial number (on the Wi-Fi module):

String configuration (e.g. 1 x 10 panels to MPPT1 & 1 x 8 panels to MPPT2):

Fault Details

Error code:

Any Water Ingress/condensation?

Any burnt marks/components?

Fault description and basic troubleshooting performed by installers:

DC side measurement at inverter terminals using multi-meter & DC – current clamp meter:

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String 2

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String 5

String 6

AC side measurement at inverter terminal using multi-meter:

PrimeVOLT single phase inverter

PrimeVOLT three phase inverter

DC insulation resistance measurement at inverter terminals using Megger meter:

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String 2

String 3

String 4

String 5

String 6

Delivery address:

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